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Payment Verification

Some orders are subject to Brooklyn Battery Works' Fraud Protection and Credit Card Verification procedure which means that, for your protection from credit card fraud or identity theft, we may ask you to verify that you're the card owner or that order and that ship-to information are legitimate. This process rarely delays an order, and generally requires either a simple call-back or by fax or email.

If your order requires Verification, we will advise you by phone or e-mail. This is why it's important that you leave both day and home phone numbers when ordering and that you keep your information current.

It is also important that you understand that the bill-to address is the address to which your bank mails your monthly credit card statement. The bill-to address you give us must match  the address that the card issuing bank has on file. Please be sure you provide the correct information, even if the items are to be shipped to a different location.

We regret that this process is necessary, but it is designed to protect the card owner as well as the merchant.